Troubleshooting

Common issues and how to fix them.

My pipeline failed

1. Go to Data → Overview and find the failed pipeline.
2. Select the red bar to see which task failed.
3. Expand the task to read its logs — the error message usually says what went wrong.

Common causes:

• Source credentials expired — re-enter credentials in Data → Ingest → Sources
• dbt model error — open Data → Transform → DBT Transform and run the failing task manually to see the full error
• Warehouse connection dropped — test the connection in Data → Ingest → Warehouse

My dashboard shows stale data

Check when your last pipeline ran in Data → Overview. If the pipeline hasn't run recently, trigger it manually from Data → Orchestrate.

If the pipeline is running successfully but charts still look stale, the dashboard may be drawing from a different table than expected. Contact support@dalgo.org.

I can't connect a source

1. Check that the credentials you entered are correct.
2. Make sure Dalgo's IP addresses are whitelisted in the source system's firewall:
   • 13.202.128.47
   • 65.2.173.97
3. Try Save Changes and Test again. If the test fails, the error message will say whether it's a credential or network issue.

I didn't receive my invitation email

1. Check your spam folder for an email from notifications@dalgo.org.
2. If it's not there, ask an Account Manager in your organisation to resend the invitation from Settings → User Management → Pending Invitations.

I see "No pipelines available" on the Overview

Your implementation partner or the Dalgo team needs to set up pipelines for your organisation first. Reach out to them or contact support@dalgo.org.

Something else

→ Getting help — how to report a bug or ask a question.